A question I often ask clients if it is their first visit with us. Not because we are incompetent in what we do, but because clients could not visualize what they can expect from the products and services. So, I do ask if they are nervous. Here is my daily dose of kindness.
-Respecting client emotions.
-Asking relevant questions.
-Get client talking about their interest.
-Help them feel relax, if possible.
-Before starting the service, I make sure we are in the same page.
-Help client see what to expect when service is finished.
-Be empathetic, and authentic.
When Jane left she is all smiling and feeling confident again. This is why I love what I do because I make a difference in my customers life, daily! Thanks for visiting my site.